Terms and conditions
GENERAL INFORMATION:
These General Conditions of Sale have as their object the purchase of CYL17 products by Silvia Catalano P.I 04160300135 carried out remotely via telematic network on www.cyl17.com and managed by the operator www.wix.com.
Each purchase transaction will be regulated by the provisions of Legislative Decree 185/99, Legislative Decree 206/05; the information aimed at the conclusion of the contract will be subject to art. 12 of Legislative Decree 70/03 and, as regards the protection of confidentiality, will be subject to the legislation of Legislative Decree 196/03.
Conclusion of the contract and acceptance of the general conditions of sale
The sales contract of the products on CYL17 shop are considered concluded when the purchase order made by the customer reaches CYL17 - Silvia Catalano P.I. 04160300135 and the latter accepts it.
PROCESSING OF PERSONAL DATA:
The sales contract of CYL17 by Silvia Catalano P.I 04160300135 pursuant to art. 13 of Legislative Decree 196/2003 informs that the personal data, including personal and fiscal data, acquired verbally in reference to the commercial relationships established, provided directly by the interested parties, or otherwise acquired within the scope of the company's activity, will be processed in compliance with the aforementioned legislation, including the confidentiality obligations provided for therein. In relation to the aforementioned, the rights referred to in article 7 of Legislative Decree 196/2003 may be exercised.
CUSTOMER OBLIGATIONS:
The Customer is required, before submitting his/her purchase order, to carefully read these general conditions of sale. Submitting the purchase order implies their full knowledge and acceptance. Finally, once the online purchase procedure has been concluded, the Customer is required to print and keep these general conditions of sale, already viewed and accepted during the conclusion of the contract
PURCHASE METHODS:
The customer purchases the product, whose characteristics are illustrated online in the relevant descriptive and technical sheets, at the price indicated therein, to which are added the delivery costs specified on the site. Before the purchase order is sent, the unit cost of each chosen product is summarised, the overall cost in the case of purchasing multiple products and the related delivery costs.
Once the purchase order has been sent, the customer will receive an email from CYL17 di Silvia Catalano P.I 04160300135 confirming receipt of the purchase order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price, delivery costs, applicable taxes and means of payment and containing a reference to the general conditions of the contract and information regarding the existence of the right of withdrawal, the conditions and methods of exercising it displayed on the site.
Following the approval of Legislative Decree 4 July 2006 n. 223 “manoeuvre bis” Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, which came into force on 12 August 2006, which reinstates the obligation to communicate the list of customers and suppliers in the event of issuing an invoice, and of Legislative Decree 78 of 31 May 2010 converted into Law 122 of 30 July 2010, imposes the need to ask customers to communicate their VAT NUMBER and TAX CODE in the appropriate fields on the site.
PAYMENT - You can choose to pay with:
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PayPal - In the event that the consumer intends to make the payment by credit card, he can use the payment procedure with PayPal or Stripe Satispay systems suitable for ensuring the confidentiality of the data provided by customers. (For any information and further Legal Agreements, the Customer is referred to the website www.paypal.com www.stripe.com)
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Credit Card
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Bank Transfer
You can choose your preferred payment method after entering your delivery address, the payment transaction takes place on a protected page and uses SSL (Secure Socket Layer) certificates, a system that guarantees maximum security for online transactions. Credit card data is protected from unauthorized access by encrypted SSL data transfer, not accessible to third parties.
DELIVERY OF PRODUCTS:
The purchased item, together with the relative invoice, is delivered to the address specified by the Customer at the time of the online order. The invoice may also be sent in electronic format by email to the address that the customer has provided during the registration phase or when filling in the data when placing the order.
CUSTOMS DUTIES AND TAXES:
In the event of shipment to a country outside the European Union, the goods may be subject to customs duties and any sales taxes. Any additional charges relating to customs clearance will be borne exclusively by the recipient. In the event of refusal of the goods by the customer or failure to deliver for other reasons (e.g. incorrect address and/or telephone number of the recipient; repeated absence of the recipient, etc.), the amount to cover the following expenses will be retained: "sending goods" + "return goods" + "customs for return" and charged to the recipient. The price of the goods will be refunded instead.
Customs duties and any taxes vary based on the country of destination and are applied upon arrival of the goods in the country itself. For information regarding the amount of duties and any taxes, and the customs clearance methods for the goods, we recommend contacting the competent Customs Offices of the country of destination.
Any specific needs must be reported by the customer to CYL17 di Silvia Catalano P.I 04160300135
RIGHT OF WITHDRAWAL:
In any case, the Buyer has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within 14 (fourteen) working days, starting from the day of receipt of the purchased goods except for customized orders, with us the days are 17.
In the event that the professional has not fulfilled the information obligations on the existence, methods and times of return or collection of the goods in the event of exercising the right of withdrawal pursuant to art. 52 of the Consumer Code, the deadline for exercising the right of withdrawal is 0 (ninety) days and runs from the day of receipt of the goods by the consumer.
If the Buyer decides to exercise the right of withdrawal, he must notify the seller by email to info@cyl17.com.
For the purposes of exercising the right of withdrawal, sending the communication may be validly replaced by returning the purchased item, provided that this is done within the same terms.
In any case, the return of the goods must take place no later than 30 (thirty) days from the date of receipt of the goods themselves.
In any case, to be entitled to a full refund of the price paid, the item must be returned intact and, in any case, in normal condition.
The Buyer cannot exercise this right of withdrawal for purchase contracts of sealed audiovisual products or computer software, which have been opened by the same, as well as goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, for the supply of newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the professional is unable to control and in any other case provided for by art. 55 of the consumer code.
The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier.
The Supplier will refund the entire amount paid by the Buyer free of charge within 30 (thirty) days of receiving the withdrawal notice.
Upon receipt of the communication with which the Buyer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, except as provided in the previous points of this article.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL:
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The right of withdrawal is exercised by sending, within the aforementioned deadline, a written communication via email to the email address info@cyl17.com.
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If the goods have been delivered, the customer is required to return them to CYL17 di Silvia Catalano P.I 04160300135 within 15 (fifteen) working days from the date of delivery of the goods complete with all parts and any accessories or instruction manuals and everything originally delivered to the customer. Returns of damaged goods or goods with cut labels will not be accepted.
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A copy of the electronic order receipt must be attached to the returned product.
NOTE ON CUSTOM PRODUCTS:
Custom products are made specifically for you, so they cannot be returned.
Free return shipping with PayPal!
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Activate the PayPal refund return service BEFORE making a purchase on CYL17
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Purchase by paying with PayPal.
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If you change your mind and want to return the product, PayPal will refund the return shipping costs in a few simple steps!
It is a free service offered by PayPal: https://www.paypal.com/it/webapps/mpp/refunded-returns
You may receive up to 12 refunds per person. Only one refund is allowed per PayPal Transaction Code.
The costs of returning the goods to CYL17 di Silvia Catalano P.I 04160300135 are the responsibility of the customer.
If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, CYL17 di Silvia Catalano P.I 04160300135 is required to refund the sums paid by the customer.
In particular, CYL17 di Silvia Catalano P.I 04160300135 will proceed free of charge to transmit the order to re-credit the entire amount within 30 (thirty) days from the date on which it became aware of the exercise of the right of withdrawal by the customer.
This operation will be carried out via PayPal refund where possible or by crediting the amount to the bank account indicated by the customer.
CYL17 di Silvia Catalano P.I 04160300135 has the right to reject any product returned using methods other than those specified above, as well as products for which the return costs have not been paid in full by the customer, or the methods and times indicated for communicating the exercise of the right of withdrawal have not been respected.
REPLACEMENT of an item due to incorrect purchase:
In the event that the customer has mistakenly purchased a product and needs to request a replacement (e.g. incorrect shoe size, incorrect size of an item of clothing) CYL17 is available to replace it subject to the availability of the product itself (highlighting that in the case of hand-painted products the customer cannot, obviously, expect/demand an identical copy of the product originally purchased. (all our products are hand-painted individually and therefore all different in their originality and uniqueness, even if they concern the same subject).
Shipping costs for replacement: shipping costs in this case are charged to the customer, unless otherwise agreed with the CYL17 staff.
EXPRESS TERMINATION CLAUSE:
In the event of total or partial non-payment of the purchase price of the goods CYL17 di Silvia Catalano P.I 04160300135 reserves the right to declare the purchase contract terminated pursuant to and for the purposes of art. 1456 of the civil code by sending a written communication to the electronic address provided by the customer.
COMPLAINTS:
For any complaints or clarifications, the customer must write to the email address info@cyl17.com.
The customer will be contacted for clarifications within 3 (three) working days from the request.
APPLICABLE LAW AND JURISDICTION:
All disputes arising from this contract will be referred to a conciliation attempt at the Mediation Body of the Como Chamber of Commerce and resolved according to the Conciliation Rules adopted by the same.
If the Parties intend to appeal to the ordinary Judicial Authority, the competent Court is that of the place of residence or elected domicile of the consumer, mandatory pursuant to art. 33, paragraph 2, letter u) of the consumer code.
POSTPONEMENT:
This contract is governed by Italian law.
19.2. For anything not expressly provided for herein, the provisions of law applicable to the relationships and cases provided for in this contract shall apply, and in particular art. 5 of the Rome Convention of 1980.
19.3 Pursuant to art. 60 of the Consumer Code, the provisions contained in Part III, Title III, Chapter I of the Consumer Code are expressly referred to herein.
COMPLAINTS285 / 5.000
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